Frequently Asked Questions
Find answers to common questions about our digital subscriptions, account management, payments, and support.
DigitalSubs Marketplace is a premier platform for purchasing premium digital subscriptions at competitive prices. We offer a wide range of subscriptions including AI tools, streaming services, educational platforms, and other digital products. Our mission is to make premium digital services accessible to everyone at affordable prices.
Yes, all subscriptions sold on DigitalSubs are 100% legitimate and fully authorized. We work directly with service providers or through authorized resellers to ensure that all subscriptions are genuine. We stand behind our products with a satisfaction guarantee and provide full support for all purchases.
Our customer support team is available 24/7 to assist you. You can reach us through multiple channels:
- Email: support@digitalsubs.com
- Live Chat: Available on our website
- Phone: +880 123 456 7890
- Contact Form: On our Contact page
Yes, we offer a 7-day money-back guarantee for all purchases. If you're not satisfied with your subscription or experience any issues that our support team cannot resolve, you can request a full refund within 7 days of purchase. Please note that refunds are processed back to the original payment method and may take 3-5 business days to appear in your account.
As we sell digital subscriptions, there is no physical shipping involved. Our services are available worldwide, and you can access your purchased subscriptions from anywhere with an internet connection. However, please note that some subscriptions may have regional restrictions imposed by the service providers themselves.
Creating an account is simple and free. Click on the "Sign Up" button in the top-right corner of our website. You'll need to provide your name, email address, and create a password. After submitting the form, you'll receive a verification email. Click the link in the email to verify your account, and you're all set! Having an account allows you to track your orders, manage your subscriptions, and get personalized recommendations.
If you've forgotten your password, click on the "Login" button, then select "Forgot Password" below the login form. Enter the email address associated with your account, and we'll send you a password reset link. Click the link in the email and follow the instructions to create a new password. For security reasons, password reset links expire after 24 hours.
To update your account information, log in to your account and click on your profile name in the top-right corner. Select "Account Settings" from the dropdown menu. Here, you can update your personal information, change your password, manage payment methods, and adjust notification preferences. Make sure to click "Save Changes" after making any updates.
While it's technically possible to create multiple accounts with different email addresses, we recommend maintaining a single account for the best experience. Having all your purchases and subscriptions under one account makes it easier to manage them and get support if needed. If you have a specific reason for needing multiple accounts, please contact our customer support team for assistance.
If you wish to delete your account, please go to Account Settings and scroll to the bottom of the page to find the "Delete Account" option. Alternatively, you can contact our customer support team, and they'll assist you with the process. Please note that deleting your account will cancel any active subscriptions and remove your order history, which cannot be recovered after deletion.
We accept a variety of payment methods to make purchasing convenient for you:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- bKash
- Nagad
- Rocket
- Bank Transfer (for large orders)
- Cryptocurrency (Bitcoin, Ethereum)
Yes, we take payment security very seriously. Our website uses SSL encryption to protect all data transmission. We are PCI DSS compliant and do not store your full credit card information on our servers. When you make a payment, your transaction is processed through secure payment gateways like Stripe or PayPal, which have industry-leading security measures in place.
There could be several reasons why a payment might be declined:
- Insufficient funds in your account
- Incorrect card information (number, expiry date, CVV)
- Your bank may be blocking the transaction as a security measure
- The billing address doesn't match the one on file with your bank
- International transaction restrictions
Yes, we provide digital invoices for all purchases. After completing your purchase, an invoice will be automatically generated and sent to your registered email address. You can also view and download your invoices at any time from your account dashboard under "Order History." If you need a customized invoice for business purposes, please contact our customer support team with your specific requirements.
Absolutely. If the subscription service doesn't work as described, we will first attempt to troubleshoot and resolve the issue. If we can't fix the problem, we offer a full refund within our 7-day money-back guarantee period. To request a refund, please contact our customer support team with your order details and a brief description of the issue you're experiencing. We may also offer replacement accounts or partial refunds depending on the specific situation.
After completing your purchase, you will receive your subscription details (login credentials, activation instructions, etc.) via email within 24 hours. For most services, the delivery is much faster - usually within minutes to a few hours. You can also find your subscription details in your account dashboard under "My Subscriptions." If you haven't received your subscription details within the expected timeframe, please check your spam/junk folder first, then contact our customer support team if you still can't find it.
We offer various subscription durations depending on the service. Most subscriptions are available in 1-month, 6-month, and 12-month options. The duration is clearly specified on each product page. The subscription period begins from the date you receive your login credentials or activation instructions. You can see the expiry date of your subscriptions in your account dashboard.
This depends on the terms of the specific service provider. Most subscriptions can be used on multiple devices but not simultaneously. Some streaming services, for example, limit the number of devices that can be used at the same time. The device limitations are clearly mentioned on each product page. To avoid any issues, we recommend not sharing your subscription credentials with others and not using the service on too many devices simultaneously.
When your subscription nears expiration, we'll send you reminder emails 14 days, 7 days, and 1 day before the expiry date. After expiration, you'll lose access to the premium features of the service. Your subscription does not auto-renew - you'll need to make a new purchase if you want to continue using the service. We often offer renewal discounts for existing customers, so watch out for those in your email or account dashboard.
If your subscription stops working before the expiry date, please contact our customer support team immediately. We guarantee that your subscription will work for the entire duration purchased. If there's an issue, we will either fix the problem, provide you with a replacement account, or offer a partial refund for the unused period. Our support team is available 24/7 to assist with such issues, and most problems are resolved within a few hours.
Our customer support team is ready to help with any subscription-related issues. You can contact us through:
- Email: support@digitalsubs.com
- Live Chat: Available 24/7 on our website
- Phone: +880 123 456 7890 (9 AM - 9 PM, 7 days a week)
- Contact Form: On our Contact page
We pride ourselves on quick response times. For live chat, you can expect an immediate response during operational hours. For email inquiries, our average response time is 1-2 hours, with a maximum of 12 hours during peak periods. Phone support is available from 9 AM to 9 PM, seven days a week. For complex issues that require investigation, we'll keep you updated on the progress every step of the way.
Yes, we provide setup assistance for all our subscription services. Each product comes with detailed setup instructions in your order confirmation email. If you need additional help, our support team can guide you through the setup process via chat, email, or phone. For more complex services, we also offer screen-sharing sessions where our technical team can guide you through the setup process step by step.
Yes, we offer multilingual support to better serve our global customer base. In addition to English, our support team can assist you in Bengali, Hindi, Urdu, and Arabic. When contacting support, you can specify your preferred language, and we'll assign a support agent who speaks that language. For other languages, we use translation services to ensure effective communication.
We provide comprehensive tutorials for all our subscription services. You can find these resources in:
- Our Knowledge Base: Accessible from the footer of our website
- Video Tutorials: Available on our YouTube channel
- Product-Specific Guides: Linked on each product page
- User Manuals: Provided with your order confirmation
Still Have Questions?
Can't find the answer you're looking for? Please contact our customer support team.
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